Exchange Policy

At Ascendio1.online, we strive to ensure that our customers are completely satisfied with their purchases. If you’re not satisfied with a product, we offer a straightforward exchange process under the following conditions:

1. Eligibility for Exchange
  • Exchanges are accepted within [7 days] of purchase.
  • To qualify for an exchange, items must be:
    • Unused and in the same condition as received.
    • In original packaging, including any tags or labels.
  • Items marked as “Final Sale” are not eligible for exchanges.
2. How to Initiate an Exchange
  • Contact our support team at support@ascendio1.online with your order number and reason for exchange.
  • Upon approval, you will receive instructions on returning the item.
3. Exchange Shipping Costs
  • Customers are responsible for return shipping costs, except in cases where the item was damaged or incorrect.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Processing Time
  • Once your returned item is received and inspected, we will notify you of the exchange approval.
  • Processing typically takes [14 business days] from the time the item is received.
5. Exceptions
  • Certain items, including perishable goods, custom products, and certain personal care items, may not be eligible for exchanges. For more information, please check the item’s specific details on its product page.
6. Contact Us